Support Manager
Posted 26 April by
Plus One Recruitment
Job responsibilities:
- Responsible for the day-to-day running of the office.
- Oversee the office diary.
- Ownership of the online Ticketing system.
- Managing engineers’ diaries and site visits.
- Ensuring clients queries and orders are always handled promptly and professionally.
- Oversee the customer service team and handle queries and complaints promptly.
- Ensuring sufficient stock levels for engineers.
- Think on your feet and willing to solve technical problems efficiently.
- Assisting senior staff as needed.
- Responsible for all office supplies, equipment, suppliers and visitors.
- Ensuring customers and managers are kept fully informed.
- Training new staff and offering support where needed.
- Other admin and PA duties as required.
Key skills and experience:
- Previous Customer Service experience related to the role.
- Previous Salesforce experience or similar CRM system.
- Excellent verbal and written communication skills.
- Energetic & highly organised.
- Methodical & accurate attention to detail.
- Customer-centric focus.
- Able to work both independently and as part of a team.
- Ability to prioritise effectively, multi-task and adapt to changing priorities.
Additional Information:
- Office based, Mon – Fri, 9 AM – 5PM
- Onsite Parking
- Pension Scheme
- Close-knit team
Reference: 52542865
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