Supplier Helpdesk Advisor

We are currently recruiting for some temporary roles and are working for a well-established Leeds-based employer, a successful leader in its sector. They are looking for Supplier Helpdesk Advisors to start immediately, for an initial 3-month period but these will extend and potentially run until the end of the year. The role will be site-based for training and then will become hybrid, working Tuesdays and Thursdays in the office. You will be working in a lively office environment with a relaxed attitude focusing on upbeat customer care on a flexible basis. Candidates placed here by JHR have provided excellent feedback on this department, these roles, colleagues and working environment.

Job Profile

You will be responsible for interacting with all internal colleagues, providing excellent service to support through the migration onto future platforms and processes.

Responsibilities

· Provide support to Suppliers and Internal Colleagues and resolve queries.

· Act as a front-line colleague to provide support to stakeholders, answering queries, signposting where information can be found and servicing requests.

· Encourage contacts to self-serve and support colleagues and suppliers through new system functionality.

· Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensuring a timely resolution.

· Promote and maintain high standards of communication in line with Customer Support and brand guidelines for both verbal and written communication.

· Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change.

· Ability to navigate several systems to support in the resolution of queries.

Experiences, skill set and/or qualifications required

• Excellent verbal and written communication
• Proactive approach
• Good judgement and the ability to adapt quickly to change
• Work independently and as part of a collaborative team
• Ability to manage your own workload
• Quick at picking up new systems

· Experience in Finance or Supply would be beneficial. Job would also suit a candidate wanting to get into a finance position with a background in finance education.

Hours: Monday - Friday, 8.30am - 4.30pm

Location: Leeds City Centre (hybrid working with a minimum of 1 day per week in the office, the rest can be WFH)

Salary: £11.44 per hour

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment - Recruitment Agency)