Subscriptions Manager

Subscriptions Manager, £52K pa, hybrid 2 days/wk in C.London

The organisation is a membership institution with more than 200 years of history in the Civil Engineering field, with more than 97,000 members world-wide, offices nationally and across the globe.

You will:

- Champion exceptional member service, ensuring timely responses and accurate information

- Oversee day-to-day operations of the subscriptions department, driving efficiency and continuous improvement

- Lead and mentor a team of dedicated professionals, fostering a culture of collaboration and development

- Partner with internal stakeholders across the organisation to deliver a seamless membership experience

- Contribute to strategic initiatives, including the annual lapsing campaign and data reconciliation projects

You be an ideal candidate if you have:

- Proven track record in membership management, customer service, and team leadership

- Expert knowledge of database management and strong analytical skills

- Excellent comms and interpersonal skills, with the ability to build rapport with diverse stakeholders

- Background in continuous improvement and a commitment to delivering results

Salary and benefits:

- £52K p.a.

- Hybrid (2 days office, 3 days remote)

- 25 days holiday + public holidays + Christmas shutdown

- Up to 8% contributory pension

- Lots more benefits