Student Success Assistant

University of the West of Scotland

Student Success Hub

Paisley Campus (but may be required to travel to other campus locations).

Salary: Grade 3, £23,144 - £25,742

Full time: 35 hours per week - Permanent

The Post -Student Success Assistant

The Students Success Team is looking to recruit a Student Success Assistant to proactively engage with our diverse student community to support retention, progression and transition to and throughout their university experience.

The Student Success Assistant role will help students achieve a sense of belonging by reaching out to offer guidance and support to those facing a range of issues on their student journey. This could be issues such as low levels of engagement caused by various issues such as caring responsibilities, financial difficulties and feelings of anxiety and lack of motivation.

You will support the students to succeed by understanding the impact of resits, plagiarism panel outcomes, Extenuating Circumstances submission, interruption to study and withdrawal requests as well as signposting our services and resources within UWS such as Academic Skills, Wellbeing, Library, and Financial Help.

You will use data and analytics to retrieve, organise and analyse information to proactively identify individuals and groups of students that may need support. This is to ensure improved outcomes for students by offering solutions to ensure the students are empowered to achieve their full potential and succeed at UWS.

We welcome applicants who are proactive and customer focused team players. Highly effective communication and interpersonal skills, with ability to present information to different groups appropriately is essential. An understanding of IT systems is essential and data analyst skills would be preferred but not essential.

The successful candidate should have the following:

• HNC level (SVQ level 3) or equivalent experience.
• Previous experience in a customer service/customer facing role in a highly customer focused environment, preferably in FE or HE.
• Previous experience in an administrative role.
• Experience working in a fast-paced environment, with the ability to use own initiative and respond to changing priorities.

ABOUT US

University of the West of Scotland is one of Scotland’s largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.

With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.

UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2023 Young University Rankings).

Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.

We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:

• 24 days of annual leave, plus a further 12 days for public/university holidays
• An additional days leave on your birthday
• Defined benefit contribution pension scheme (currently 19.3%), including death in service benefits upon joining the scheme.
• A flexible approach to working pattern and work-life balance
• Employee discount scheme across 3,500 retailers
• Fitness facilities across our campuses
• Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
• Professional, career and research development opportunities.

Closing Date: Monday 6th May 2024

Interview Date: Thursday 16th and Friday 17th May 2024

The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

UWS is committed to equality and diversity and welcomes applications from underrepresented groups.

UWS is a "Disability Confident" employer.

University of the West of Scotland is a registered Scottish charity, no. SC002520.