Student Experience Officer

Join our team as a Student Experience Officer, playing a pivotal role in ensuring administrative excellence and student welfare. You'll oversee assessments, examinations, timetabling, and compliance, maintaining high standards and supporting students throughout the academic journey. Additionally, you'll assist in planning events, handling registry and visa requirements, and providing support through the Student Support Helpdesk.

If you're detail-oriented, proactive, and passionate about enhancing the student experience, apply now to contribute to our Student Experience Team and make a positive impact on student success.

ABOUT THE ROLE

• Assist with the preparation and publication of exam and invigilation timetables.
• Support with arranging relevant assessments and exams for students, including resits and retakes.
• Assist with managing the assessment inbox, producing student correspondence and ensuring all assessment-related enquiries are answered appropriately and on time.
• Run daily and weekly attendance reports, to monitor, analyse and report on attendance and for distribution to the Management team.
• Support with the collection of outstanding student fees and assist with the preparation of information for internal audits and UKVI audits.
• Conduct and monitor U18 daily check-ins, and escalate any missed contact points with the Head of Student Experience.
• Coordinate the process for student Health Registration, working in collaboration with the local GP practice to ensure that all students are registered on the NHS system.
• Support with the provision of data requests, by Teesside University, Study Group and the Management Team, or other key stakeholders.
• Assist with the collection of outstanding student fees and processing of student refunds.

ABOUT YOU

• Evidenced experience of working in administration (Essential)
• Experience working with database systems (Essential)
• Experience working with students in an educational environment is desirable.
• Knowledge of data protection regulations.
• Excellent customer service skills (Essential)
• Good knowledge of Microsoft Office, in particular Word and Excel skills (Essential)

ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Intend platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.