Student Experience Advisor

Adecco are currently recruiting for a Student Experience Officer to join a prestigious university based in Uxbridge

Salary: £18.50 PH

Duration: ASAP- November 2024

Contract Type: Office Based

Main Job Purpose:

To be the focal customer service and administration point for students, conferences and staff and all stakeholders whilst providing an efficient and effective wide-ranging high standard of general administrative support and customer excellence across the Commercial Services - Residences Department.

Main Statement of responsibilities:

• The main focus of the role will be around the development of Student Living webpages and the ResLife Ambassadors Programme.
• Provide first point great customer service in administration and reception and front of house duties
• Provide general office support to the Residences management team, working within a customer service administrative team framework. General duties include preparing and formatting of documents, printing, managing post, filing, photocopying. On an ad hoc basis, assisting other members of the customer service administrative staff with tasks such as setting up spreadsheets, maintaining databases and running mail merges, producing documentation including management transcripts and letters.
• Responsible for communication services and associated problem resolution e.g. process all incoming and outgoing post. Complete paperwork and maintain records for recorded, special delivery and international post. Liaise with external couriers for the collection of parcels. Telephone services e.g. arranging for extension moves, updating the Contact Directory. Monitoring any shared email mailboxes.
• Booking rooms for meetings, order catering where appropriate. Assist with the administration of conferences and workshops. Take bookings, compile delegate documentation and provide support at the event. Arranging meetings and diary management for the Residences management.
• Liaise with internal and external suppliers with regard to ordering of supplies and maintenance of office resources, such as photocopiers, franking machines. Directing of messages to relevant academic or administrative staff. Greeting and directing, where appropriate, of visitors to the Residences
• Have a customer focused attitude with the ability to offer advice, support and general information to a wide audience.
• Provide an efficient reception service for students, visitors and staff ensuring that a professional and appropriate University image is maintained at all times
• Deal with telephone, email and personal enquiries from students, staff, customers and external stakeholders
• Deal with complaints as a first point of contact to resolve the issues promptly and effectively for the customer and the business and continue to own the problem, sign posting where necessary, through to conclusion or escalation
• Responsible for day-to-day decision making in relation to own duties as above e.g. ordering stationery, advising visitors, equipment and premises maintenance issues. Ability to recognise when to refer or involve others
• Allocate bedrooms for summer conferencing, process debit/credit card payments and handle guest enquiries
• Provide support for conferences and events when required
• Liaise with other departments to share and obtain current and up to date information regarding Residences, Commercial Services and the University
• Provide information about, and support Residence Ambassadors events.
• Record the receipt of daily deliveries and prepare outgoing mail for staff.
• Administer procedures relevant to the issue and security of key/cards within customer service areas, for students, conference visitors and contractors, including cycle storage access and visitor car parking permits.
• Create student event room bookings and handle student enquiries.
• Deal with all lost and found property in line with the Lost and Found Property policy and procedures.
• Process debit/credit card payments for sale of keys/cards, camp beds etc., reconcile transactions daily and liaise with Finance to resolve any queries.
• Raise purchase orders and receipt goods using CHIME.
• Handle maintenance enquiries reported to Customer Services, liaising with contractors as required and operating computerised maintenance reporting systems.
• Handle student behaviour reports from management, liaising with managers, attending meetings and taking notes during investigations meetings, writing letters or emails as required.
• Maintain departmental records and follow set procedures which support customer service delivery.
• Monitor and operate the door entry system as required.

If you would like to find out more about this position, please upload your most up to date CV. We will contact all shortlisted candidates

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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