Student and Programmes Hub Assistant

Student and Programmes Hub Assistant - £16.51ph plus hol pay - South East London

Hybrid, 4 days on site, 1 day remote

Start: 9th April 2024
End: 31st July 2024 initially

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THE ROLE

Supporting processes across the academic cycle, ensuring accurate and timely record management across multiple systems.

DUTIES AND RESPONSIBILITIES

• Support the student lifecycle, utilising systems and databases.
• Actively participate in the development and improvement of services and processes by identifying and suggesting improvements based on user feedback.
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members.
• Take responsibility for your own performance and development, agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance.
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the College's protocols.
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.
• Maintain up to date knowledge of the data protection requirements and to support Freedom of information and subject access requests.
• Undertake any other duties as may reasonably be required., including working on activities with other Schools.

• Experience of working in an education environment.
• Experience of meeting stakeholders' needs and expectations.
• Good working knowledge of Microsoft packages and confidence in learning new packages and systems.
• Knowledge and understanding of core academic and administrative functions in higher education.
• Good communication skills and ability to draft accurate correspondence which concisely conveys complex information.
• Ability to work with a broad range of stakeholders in a professional and assured manner.
• Proactive with the ability to work independently as well as delivering within a team.
• Methodical, detail oriented and flexible in their approach to work, maintaining a high level of accuracy.
• Comfortable with adapting to change, driving own professional development.
• Good IT skills across Microsoft Office suite and a willingness to learn new packages as required.