Strategic Account Manager - Express Delivery - North West

Strategic Account Manager - Express Delivery - North West

Our Client is a market leader in the Express, Delivery Industry

Looking for a Strategic Account Manager to join the team

Salary £60K Inclusive of Car Allowance

Purpose of Position

To retain and develop through proactive account management the value and profitability of a designated portfolio of key customers. The principles of partnering process will be applied.

Managing a team of Account Managers.

Key Tasks/Areas of Responsibility

• To develop, for each customer a detailed Account plan.
• Maintain comprehensive and up-to-date information on all aspects of the customer business.
• Develop multi-functional and multi-level business relationships within customers organisations.
• Identify and develop any additional revenue opportunities within the portfolio and their associated companies. Maintain an up-to-date opportunity pipeline monitor.
• To contact all customers in line with the agreed contact matrix. Each call having pre-determined sales objectives.
• Identify and manage the resolution of customer problems to underpin long term account retention.
• Contact existing customers to maintain planned levels of revenue/contribution improvement.
• To monitor account profitability and seek opportunity for improvements.
• Update customers on any new products or service enhancements.
• Take ownership of all new accounts.
• Provide information and analysis on portfolio to CRM.

Skills

Excellent Planning and Organising
PC skills to include
Word, Excel and Outlook
Excellent communication skills
Customer Focus
Teamwork
Problem Solving
Decision Making

Negotiation Skills

You will currently be in a Senior Account Management Role within the Parcels / Logistics Industry and be able to demonstrate a proven track record of success.

Apply Vicky