Stakeholder Management, Relationship & Engagement Officer 5247979

Stakeholder Management, Relationship & Engagement Officer needed in Gloucester £14.41ph ref 5247979

As a Senior Stakeholder Management, Relationship & Engagement Officer, we’ll ask you, in support of the management team, to lead and provide across our highways portfolio an effective and responsive first point of contact for a range of enquires and submissions in line with relevant policies and procedures. Ensuring we deliver an efficient, accurate and consistent service that reflects our high standards of excellence, both internally and externally across a very broad range of key stakeholders.

The role forms part of a multi-channel, first point of contact service for a variety of internal and external customers, providing a high quality service across a diverse range of services, that operates across a centralised service area and four (4) separate regional management areas.

The service is provided through various channels, both traditional and contemporary with additional support for our Customer and Emergency Service channels that includes phone, email, web-based enquiries, and social media. Ongoing developments in innovation and technology continue to underpin improvements and the way we service our customers and the broader community.

In the role you will need to demonstrate and maintain a political awareness that is critical in understanding the relationships that underpin the organisation and how things are done, ensuring that appropriate service delivery standards and procedures are implemented and maintained.

About you

As well as being a creative individual with the ability to ensure that queries are answered effectively, efficiently and in line with the Council’s policies and procedures, we will rely on your excellent investigative, organisational and communication skills to allow you to prioritise workloads and ensure our high standard of service levels are maintained. We also need your customer-focused nature and to be outcome driven, to build working relationships under demanding and very tight deadlines and targets.