Spares Export Administrator

Role: Spares Export Administrator
Salary: £29,000 - £31,000 per annum + private health, life assurance, 25 days holiday & pension
Location: Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areas

Company

A leading manufacturing company are looking for a Spares Export Administrator to join their highly successful and growing company.

Reporting into the Spares Manager the role will answer customer calls through the Spares & Service line, filtering calls to engineers and/or respond to all customer spares enquiries in a timely and accurate manner.

The successful candidate will have customer service or telephone support experience. Ideally Bi-lingual - offering a foreign language, choice preference in order: French, German, Italian, Spanish and previous experience of an integrated or SAP system.

The company have around 130 staff across UK, USA & Europe - 115 staff in UK. They are well established with a low staff turnover, mostly due to the fact they are a good company to work for with their open and transparent communication, offering careers rather than just jobs.

Responsibilities

• Identifying customer needs and advise on the best products to maintain systems and drive positive company sales results.
• Process customer orders and requests submitted by telephone and email, from enquiry (quotation) to order including shipping, invoicing, and filing.
• Determine all product requirements and availability, prepare shipping documents, update customers throughout and ensure parts are accurately priced.
• Provide export documentation when required or requested to ensure parts are supplied without delay around the world.
• Keep customers updated where further production processes are required prior to despatch; this may involve liaising with Purchasing and Production departments.
• Organise in-house repairs and/or parts programming for end users following internal procedures.
• Organise shipping or customer collections with couriers and/or freight forwarders.
• Assist Accounts with credit card payments raised through the website, customer accounting enquiries and accounting issues raised by the customer.
• Translation skills, verbal and written, may be required from time to time, to aid the Service department or any other (if bilingual).

Requirements

• Must have A level (or equivalent) grade C or above.
• Candidate must have experience in either - Order processing / Working in a role within import/export (export is preferable)
• Working closely in a team environment
• Confident with good communication skills to liaise with worldwide customers.
• Interest and ability to understand and learn the technical properties about our product range.
• Meticulous and accurate and organised with relevant paperwork.
• Computer literate (office package).
• Must speak and write fluent English.

If this role sounds of interest, please apply now and send your most up to date CV to Jane at TechNichols Resourcing to be considered. Or call TechNichols Resourcing and speak with Jane for further information.

We will endeavour to get back to all applicants but if you have not heard back within 5 working days unfortunately your application has been unsuccessful