Spanish speaking Customer Service Representative

FRENCH SELECTION UK
Spanish speaking Customer Service Representative
Customer Service, Customer Care, Admin, Support, Order Processing, Account Management, Sales Support, Customer Accounts, Communication, Call, Inbound Call, Complaints, KPI, Data Entry, Queries, Enquiry, Microsoft Office, Spanish, London
Salary: up to £27,000 p.a. + Benefits
Location: Watford, Hertfordshire
At commutable distance by car from: St Albans, Watford, Hatfield, Hemel Hampstead, Edgware, Harrow, Wembley, Chesham, Amersham, Borehamwood, Rickmansworth, Hertfordshire
Ref: 8132SCS

VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference: 8132SCS
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

*** Hybrid Working Available ***

The Company:
Our client is a well-established and award-winning company with international operations.

Main duties:
To provide excellent customer service at all times and assist with administrative duties.

The Role:
- To process customer orders in the database accurately
- To respond to customer enquiries and resolve issues in a timely manner
- To monitor customer feedback and provide suitable suggestions for improvement
- To liaise with warehouse and supply chain colleagues regarding deliveries and update customer as appropriate
- To manage returns and refund process and raise credit notes with finance team
- To maintain positive relationships with customers and communicate information as necessary
- To update customer records in the database in accordance with GDPR regulations

The Candidate:
- Fluent in Spanish (written and spoken) - Essential
- Previous experience in Customer Service and/or logistics - Essential
- Customer-focussed approach
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- IT literate

The Salary: up to £27,000 p.a. + Benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.