Single Point of Contact Administrator/Receptionist

Single Point of Contact Administrator/Receptionist

Location : Cambridge, CB1

Band: 3

Duration: Temp basis ongoing (no timeframe specified at this stage)

To Start: ASAP

Working Hours: Monday-Friday- 8.30-4.30

37.5hrs.

Face to Face role- not remote.

Pay rate- £11.67 to £12.45 per hour (DOE)

About the Single point of contact/Administrator/Receptionist role-

Duties:

• Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
• Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
• Recording details of all contacts with service users and other professionals using SystemOne (S1) and other systems as appropriate.
• Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
• Acting as a friendly first point of contact on Reception on our bases, checking in patients on arrival, liaising with clinicians and facilitating a positive patient journey.
• Completing administration tasks on SystemOne 1, including scanning onto patient records, registering referrals, checking tasks, updating service user information, running routine reports and registering service users who have transferred in.
• Confirming appointments via S1.
• Booking interpreters as requested by clinicians and following up bookings as required.
• Management and maintenance of meeting room calendars.
• Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc.

Necessary Skills or Requirements:

• GCSE English and Maths Grade C and above or equivalent qualification

NVQ 3 (Administration related) or equivalent experience

• Excellent communication and interpersonal skills
• Effectively priorities and co-ordinates own work
• Standard keyboard skills
• Proven skills in effective use of Microsoft Office packages such as Word, Outlook, Excel and PowerPoint.
• Ability to work flexibly as part of a team
• Excellent time management skills
• Ability to use initiative without close supervision
• Ability to handle conflict/empathise with service users who may be in stressful situations

Have good attention to details, accuracy with data entry and logging information onto the system

For this role we are ideally seeking a candidate who has worked at a Hospital/Doctors Surgery and used to dealing with NHS patients