Shop Support Staff Bank

To provide relief cover for Shop Managers for days off annual leave and unexpected absence. The successful candidate will have a flexible attitude and be committed to providing the best in customer service. Excellent communication skills and the ability to work as part of a team are essential.

Key Responsibilities

• Ensure that the shop is well stocked and displayed with trading and donated good
• Ensure Volunteers are suitably motivated and supported in line with our guideline
• Carry out sorting, tagging and pricing of donated goods when required and ensuring that the best price is obtained, ensuring that cash handling procedures are adhered to at all times; ensuring that donated goods are weeded on a regular basis as required; participating in the monthly ‘in shop' stock take and the bi-annual stock take as required
• Cover days off for Shop Managers and provide sickness and holiday cover for other staff and assist where there is a workload priority
• Encourage volunteers to join the team and work with volunteers, guiding them where necessary
• Become the key holder for the shop(s) in which you work, and be responsible for the opening and closing of the shop
• Ensure that the shop is constantly tidied and kept clean at all times, while notifying the Shop Manager of any repairs or maintenance required
• Carrying out regular banking of shops takings as required
• Carry out a daily/weekly completion of Cash Summary sheet / weekly completion of shops paperwork as required
• Communicate with customers, in partnership with other teams, to ensure that all the Directorate's services are delivered seamlessly

Requirements

For this position, we have listed the requirements we believe are essential for this role:

Experience

• Previous experience in a sales environment

Knowledge/Skills

• Excellent customer service, team working and communication skills
• Knowledge of displaying, selling, and promoting high-end luxury items
• Commercial awareness and ability to create a customer journey to the highest level
• Ability to stay calm under pressure, be a problem solver and decision maker
• Ability to create high end visual displays and store layout

Benefits

The hourly rate for bank roles £11.95 per hour plus holiday allowance.