Shift coordinator / Admin Assistant

SCOPE:

Falcon Recruitment and Training has a fantastic opportunity for a Nursing Shift-Coordinator and Administrator for our small but busy office in Norwich.

This position provides day to day support for the company/office, taking hospital shifts and nurse availability with the main purpose of matching and filling client requirements, maintaining nurse and hospital information, updating the company database, day to day office duties, and working as part of a small committed team. This role is fast paced and busy where every day is different. You will develop strong relationships with our nurses and clients whilst delivering excellent customer service.

MAIN RESPONSIBLITIES:

• Establish and maintain an effective working relationship with co-workers, temporary staff, supervisors and most importantly the clients.
• Ensure all documentation is compliant to meet the standard of our governors.
• Perform any "reception" duties if and when required in an efficient, professional and courteous manner.
• Coordinate/ allocate shift work to the right candidates
• Answer a high volume of calls
• Deal with new applications to include contacting referees, completing DBS (Disclosure and barring service) checks and documentation checks - via email, phone and /or post.
• Maintain regular, consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety procedures.

YOU WILL NEED:

• Excellent and professional communication skills to include telephone skills
• Self-motivated and determined
• Thrive on working in a fast paced and busy office environment
• Enjoy communicating with people and relationship building
• Computer literate
• Commitment to working outside of normal office hours (weekends/on-call)
• To maintain confidentiality during outside employment times.

ON CALL:

As an agency we are open 24 hours a day, 7 days a week, 365 days a year and therefore run an out of office on call service. This means someone needs to be available to answer any queries at any time of the day or night. This will be on a rota basis and will be *approximately* one night per week and one weekend per month. Subject to increases to cover annual leave and or sickness.

SALARY:

£26,000 plus on call

WORKING HOURS:

Monday to Friday - 09.00 - 17.30 (Finish 17:00 on Fridays / 42hrs per week)

On call one day a week including weekends on a pro-rota basis.