Sheltered Housing Service Manager

Seven Resourcing are looking for a Sheltered Housing Service Manager to work in Hammersmith & Fulham. This position is initially for a period of 4 months and is paying between £250.92ph PAYE. This role is full time Monday to Friday 9am -5pm.

The role:

To deliver an improved Sheltered Housing Service, which improves the quality of life of and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders.

Key Responsibilities:

Ensure through effective day to day management that the team delivers and continually improves a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.

Build an effective team through leadership and personal example so that team members are fully engaged and delivering an excellent service.

Ensure there is systematic monitoring and inspection of sheltered housing schemes to provide secure, clean, and well-maintained communal areas and services.

Ensure that vacant properties are passed to and received back from repairs and let within required timescales and that there is efficient, prompt, and appropriate resettlement of new customers to reduce the loss of revenue and improve satisfaction for new tenants in terms of access to local services, health & safety checks, and knowledge of the schemes facilities.

Ensure revenue loss is minimised through the team's effective management of rent arrears. and the maximisation of resident's access to financial assistance by promoting and facilitating a wide range of financial inclusion.

Ensure there is effective reporting and monitoring of household repairs for residents less able to do so and that the handy person scheme is effectively utilised to provide a more accessible and tailored service. Does it still exist?

Ensure that there is the consistent facilitation and promotion of social activities within the schemes and co-ordination of the use of communal lounges and guest rooms to enhance the quality of life for residents.

Develop and ensure adherence to the service level agreement, systems, administration, policies, and procedures relating to health, safety and welfare of residents and the management of schemes and services.

Implement scheme based and co-ordinated resident involvement so that residents can contribute to the development of strategies, policies and plans and resident satisfaction is continuously improved.

Attend and service quarterly sheltered housing forums.

Ensure there are effective day to day working relationships with the support and care service providers and other stakeholders including a seamless and appropriate response to emergencies.

Deliver a service which promotes equality and diversity by giving equal and fair access and the identification and resolution of perceived or real inequalities.

Lead and contribute to budget planning, control expenditure, and deliver ways to improve value for money by reducing costs.

Develop and maintain effective relationships with relevant stakeholders including the internal and external customers (tenants and leaseholders), colleagues, residents groups and community organisations.

Applicant Requirements:

Experience: 2 years' experience in a similar role.

Compliance: 3 years references.

Travel: Clean UK driving license with the ability to commute to and from work independently.

Hours: 37 hours p/w.

Working with Seven Social Care:

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