Service Technician

Service Technician

Based in Rushden - requirement to travel across UK and Ireland to customers and occasional requirement to travel to Italy for training

Salary - £23,000 - £28,000 per annum

Hours - 37.5 hours contracted per week but required working hours may be higher dependant on job requirements

Are you looking for a Service Technician role?

Do you have a desire to learn on the job understanding a variety of equipment?

Do you have excellent customer facing skills and have ability to communicate both verbally and written?

Our client is looking for a Service Technician who will specifically based in the Airflow Service Technician team. For this role, you do not need specifically engineering experience but the desire to train, learn and develop within the role and organisation. You will be trained to carry out the required tasks and become part of the Airflow Service Technician Team who travel the length & breadth of the UK (including Ireland) servicing & repairing the client's largest product range.

Duties will include:

• Attend customer sites as scheduled by the Customer Service Team Leader to meet the commitments of the Department.
• Attend client site on allocated date and to agreed time.
• Carry out Planned Preventive Maintenance (and occasional repair) work to the highest technical standard.
• Follow predefined procedures and guidelines to ensure continued safe/efficient operation of the client's products.
• Provide standard and accuracy of Job reports and PPM inspection sheets
• Work with other team members on installation, commissioning and training projects.
• Ensure all new equipment is installed to the highest possible standard to provide years of reliable service to our customers.
• Update the electronic job management system according to agreed procedures.
• Ensure that all jobs contain relevant information to the agreed standard and are processed daily so that customer and company expectations are met.
• Communicate clearly and accurately with office teams (Customer Service and Helpdesk) in order to effectively contribute to the attainment of the company's objectives.
• Develop profitable relationships with customers to ensure the ongoing promotion of the Technical Service Department and the product range.
• Manage and maintain tools, parts and equipment provided by the client in line with agreed procedures and standards.
• Put forward ideas and assist in the development of standards and procedures to assist in the overall progression of the department and company.
• Promote the business in a positive manner.

Skills required:

• Keen to get hands on learning the equipment and product range
• Excellent customer facing skills and the ability to communicate well both verbally & written.
• Need to have an eye for detail and be self-motivated.
• Have a desire to learn & develop.

Benefits:

• Annual Bonus Scheme (after 1 year of service)
• Life Assurance
• Company Van provided
• Training and development offered

If you would like to apply for this role, please send your CV to

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