Service & Support Coordinator
Posted 9 April by
Trinity Resource Solutions
Based in High Wycombe, the firm seeks a dedicated Service and Support Coordinator, this full-time position, nestled within a dynamic office environment, operates from 8:30 am to 5:30 pm, Monday to Friday.
Key Responsibilities:
- Uphold exceptional customer service standards, maintaining frequent, empathetic communication and swiftly resolving issues.
- Support the Service & Support team, aiding both the Director and Operations Manager.
- Efficiently schedule engineers according to client service level agreements, managing travel and on-site time coordination.
- Engage with the technical team to supply clients with pertinent information and quotations.
- Maintain meticulous records, including spreadsheets, ticketing systems, and the Service & Support diary, and ensure clients receive tickets/reports post-completion.
- Proficient negotiation and persuasion skills to achieve objectives.
- Outstanding interpersonal and communication abilities.
- A strong customer service ethos, with the capacity to handle complaints with empathy.
- Exceptional coordination and organisational skills, with the ability to manage complex scheduling while retaining attention to detail.
- Advanced computer literacy, particularly in Microsoft Outlook, Word, and Excel.
Private Health Cover
Reference: 52443564
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