Service Manager

Our client is seeking a Service Manager to manage their passenger car dealership's service department.

Working for an established car group in Kuwait operating from an impressive aftersales centre the group seek continuous improvements in business performance, customer satisfaction and customer experience. As consistent recipients of awards and accolades for aftersales and customer performance they want the very best leader for their business.

Requirements

• Service Manager in a franchised car dealership for over two years
• Arabic is mandatory as you will be managing customer interactions with Arabic speaking locals
• Possess a good grounding from either a Technical route or Service Advisor background prior to your current role as Service Manager
• Reporting into a Head of Aftersales, this opportunity will suit someone who is early in their management career and possess around 2-5 years experience as a Service Manager
• Full understanding of setting annual budgets for the department
• Ability to analyse aftersales KPIs to review performance and take the required steps to improve them
• Confident managing confrontational and challenging customers
• Energetic and passionate about being the best performing dealer for their brand in the region
• Nurture relations with key partners and the brand's regional office

The Package

£42,500 Tax Free salary package plus company car, annual flights, healthcare, family status and a KPI and business performance based incentive scheme.

Application

If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.

About HCP

HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit

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