Service Manager (Business / Information)

Our client is a large local government organisation and looking for an experienced Service manager to join their team. This is initially a 3 month contract which may be extended for the right candidate

You will

1. Lead and manage the Customer Access Business and Information Team with a strong emphasis on excellent performance and efficiency.

2. To manage the allocated budgets with a value of £2,725,000 in accordance with Council procedures and financial regulations (including the Customer Access Business and Information Team budget, the Council’s Stationery budget, the Customer Access Management budget, the Support Services budget, the Improvement & Performance budget.

3. Flexible Working from Home Equipment Capital budget ensuring that savings targets are met, regular monitoring reports are submitted according to corporate timescales and the relevant service areas run efficiently.

4. To oversee efficient and professional day to day administrative support to the Resident Services Directorate (CDS). 5. Strategic management of the Council’s Support Services, team, incorporating digital postal facilities.

6. Responsible for the management and clienting of various corporate contracts including the corporate Print Room Contract, the Corporate Interpreting and Translation contract and the Royal Mail contract.

To be considered for this role you will need

1. Knowledge of local government, ideally involving working directly with senior officers and elected Members.

2. Good knowledge of standard MS Office packages, e.g. Microsoft Word, PowerPoint, Excel, Outlook and MS Teams, and their application.

3. Sound knowledge of the range of communications tools and technicques and their appropriateness for particular requirements.

4. Good working knowledge of processes required to meet legislative requirements and policies and standards of Local Government.

5. Knowledge and understanding of managing budgets, in accordance with financial regulations. 6. Knowledge of legislative requirements for data protection and accessibility.