Service Lead

Service Lead

Norfolk Areas - Felthorpe NR10 4DN & Salhouse NR13 6QG
30 Hours

£26,629pa

Do you want to make a positive difference to people’s lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on!

Who we are.

We are Ambient Support, a registered UK charity with over 25 years’ experience in providing care and support services for older people, people with mental health needs and people with learning disabilities.

Our services in Norfolk is looking for a committed and empathetic Service Lead toprovidecoaching andmentoringtoagroupofstaff across different locations.Toensurethatthehighest standard ofcareismaintained inaccordance withAmbient Support policiesand procedures and CQC Fundamental Standards. Be creative and innovative in our approach to social care.

Key Responsibilities of our Service Lead:

• Ability to work flexibly, responding to the needs of the service, ensuring that the home has 24-hour staff cover, 365 days of the year.
• Be part of an on-call arrangement

• LeadtheOperationalPerformance of their service(s) to proactively identify,escalate andcontribute to themanagement of potentialrisks.
• Ensure the quality and compliance of all activities and actions that relate to the support of an individual.
• To lead continuous improvement approach to our Quality Framework and undertake appropriate audits.
• Lead, develop, empower, and engage your team to do their very best work and create an environment and culture that promotes Ambient Support as a great place to work.
• Undertaking coaching and mentoring sessions with your team.
• To effectively manage budgets, both in relation to staff costs and non-staffing costs.
• To ensure that everyone has the means to express their needs and wishes and that methods of communication are clearly recorded and shared with all members of the team.
• To ensure that the best interests of each person we support are at the centre of any decisions made about their life, and to work in partnership with them, their advocates, family, friends, and significant others.
• To develop and deliver local recruitment and retention plans across the cluster of services you are responsible for.

About you

• PossessCareCertificate,aDiplomainHealthand SocialCareorrelatedqualification.
• Level 3 QCF or willingness to undertake.

• Significant experience of supporting people with a learning disability or mental health issue and working in partnership with families and significant others.
• Have or be prepared to embed the service model associated with the customer group you are working for i.e., active support, life start or recovery star approach.
• An awareness and understanding or diversity issues, including non-discriminatory practice.
• Knowledge and awareness of health and safety issues within the workplace

• Literacy skills (for report writing), verbal skills (for communication) and numeracy skills (for managing budgets)

BECOMING PART OF THE AMBIENT FAMILY BRINGS BENEFITS TOO!!

• Flexible working, enabling work-life balance.
• National Living Wage paid regardless of age, including under 25s.
• Training and development
• 'Refer a Friend’ bonus scheme.
• Enrolment into defined pension scheme with contribution rates that increase over time (to maximum of 6% of the employee’s pensionable earnings)
• 'Season Ticket’ loan & 'Bike to Work’ scheme.
• 30 days (pro rata for hours worked). This is inclusive of Bank Holidays.
• Membership of Health Service Discounts scheme
• Free access to a comprehensive Employee Assistance Programme

To take your first steps towards a new rewarding career click apply!

We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone.

We are committed to Safeguarding. An Enhanced DBS clearance is required for this post. References will be obtained for all roles.

Want to take your first steps to join a new rewarding career? - Click applyRef: INDEA