Service Desk Supervisor

• Promote a positive health & safety culture within the team.
• Coordinate daily operations, ensuring services, maintenance and repairs are carried out in line with SLAs.
• Deliver planned preventative maintenance to schedule and oversee service report completion.
• Produce and oversee quality reports and quotations, providing feedback to both the team and management.
• Build and maintain excellent working relationships with customers, ensuring effective communication.
• Implement company operational handbook and policies, aiming for productivity and profit enhancement.
• Coordinate weekly engineer work schedules, assign PPM tasks and manage reactive works with the service team.
• Oversee maintenance renewals, contract setups and procurement portal updates.
• Produce risk and method statements for PPM/remedial repair visits and manage subcontractor documentation.
• Administer the CAFM system, ensuring asset details are updated and service contracts are managed efficiently.

• Demonstrable commitment, passion and a positive ‘Can Do’ attitude.
• Strong administration skills, including document preparation and record-keeping.
• Excellent communication skills and adept at handling inbound calls for customer queries and service requests.
• Proven experience and track record in a supervisory role, preferably within the HVAC industry.
• Technology and Internet-literate with proficiency in CAFM systems, Word, Excel, Outlook.
• Keen eye for detail and self-motivated with the initiative to achieve high levels of service and delivery.

• 23 days annual holiday, in addition to bank & public holidays.
• Regular working hours: 8:30am – 5:00pm, Monday to Friday.
• Opportunity to work in a dynamic and supportive environment.

To apply for the Service Desk Supervisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.