Service Desk Coordinator

Do you have facilities management administration experience? We would love to hear from you!

We are currently searching for a Service Desk Coordinator to work within a team of coordinators, supporting the supervisor, contract management and engineering delivery to ensure that you and your team deliver a first-class customer focused service. The team is to have a collaborative approach and work as one team with one focus, providing the highest-level service delivery, compliance and reporting to the client.

Overall Purpose

!!! ONLY PEOPLE WITH FACILITIES MANAGEMENT EXPERIENCE/WORKED WITHIN THE CONSTRUCTION INDUSTRY/WITH CONTRACTORS WILL BE CONSIDERED !!!

• Receiving client requests for reactive attendance via telephone calls, email or face to face; prioritising in line with agreed SLAs, selecting the correct engineering or sub-contractor resource and scheduling attendance.
• Raising a job record and progressing that record through its various stages, chasing for completion within SLA's through to financial closure.
• Understand and be able to occasionally carry out PPM scheduling and progressions, ensuring the tasks that are due are scheduled for the correct day and time slots, utilising the engineering workforce efficiently. Liaising with client where necessary. Ensure that engineers are in attendance and chase for completion.
• Dealing directly with the engineering workforce to provide daily diaries, and relay changes in timely manner.
• Liaising with supervisors and contract managers when progressing quotations, producing the final document to be submitted to the client for approval.
• Raising purchase orders for both materials and subcontracted services as required, utilising the company's preferred suppliers list and procurement department when necessary, adhering to the clients delegation of authority approval limits.
• Providing accurate and timely data for reports to be used internally and externally as required.
• Administration, development and adherence of operational processes, procedures and CAFM system.
• Provide an excellent level of client and customer focus, through all contact channels

Skills & Experience

!!! ONLY PEOPLE WITH FACILITIES MANAGEMENT EXPERIENCE/WORKED WITHIN THE CONSTRUCTION INDUSTRY/WITH CONTRACTORS WILL BE CONSIDERED !!!

• GCSE (or equivalent) passes in Maths and English or recognised equivalent;
• Previous experience of service desk and administration in the building services industry
• Experience in a similar role with a background in facilities management administration
• Competent knowledge of CAFM and associated systems
• Computer literate with excellent I.T. skills especially Excel, Word and PowerPoint

Desirable

• NVQ Level 1-2 (Administration) or recognised equivalent
• 'A' Level passes or recognised equivalent
• Experience with computerised planned preventative maintenance (PPM) systems and procedures
• Experience with Microsoft Dynamics

• Administration
• Problem Solving
• People Management
• Interpersonal Skills
• Communication Skills
• Personal Drive
• Integrity
• Honesty
• Self Motivated

HOURS:

• Start Time: 8am till 5pm Monday - Friday
• PAYE: £15-£16 P/H

Next Steps:

If this seems like the role for you and you have the experience APPLY NOW! Fantastic Opportunity. Please get in touch and apply today at Fawkes & Reece London and speak to:

Victoria Mehmet

Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.