Service Delivery Co-ordinator

Service Delivery Co-ordinator

Location: Basingstoke

Salary: £26,000 - £28,000

My client based in Basingstoke is looking for a Service Delivery Co-ordinator to join their friendly team. You will support and provision all products sold to both existing and new customers while delivering exceptional customer service.

Responsibilities:

Ensure all new and post-sale orders are dealt with efficiently and in a time manor

To ensure we are regularly communicating with clients while exceeding their expectations.

Raising Purchase Orders and ordering materials to be sent to customers

Liaising with networks on provisioning orders

Raising or adding all aspects of the project billing to CRM

Ensure constant improvement of customer experience and Service Delivery knowledge.

Manage process for communicating service affecting issues to the organisation and our clients.

Maintain relationships with key partners, ensuring we provide a unified service from supplier to client.

Develop, implement, and maintain procedures of best practices and standards.

Understand analysis reports and analysis of the team

Skills:

Positive can-do attitude

Strong customer service skills

Strong communication skills

Comprehensive industry knowledge

Great attention to detail

IT Literate

Decision making skills

Proven problem-solving attitude

Ability to coach others.

Ideal candidate will have a Project Management background, previous experience in a problem-solving environment with a high interest in technology and innovation.