Service Delivery Administrator

Our client is seeking a Service Delivery Administrator to join their office on a permanent full-time basis. Well accustomed to dealing with all aspects of day-to-day customer requirements, the successful candidate will have further experience working closely with the company’s suppliers, agencies, and third-party contractors.

PRINCIPAL RESPONSIBILITIES:
• Assist in answering incoming calls to the office phone number during working hours.
• Receive and respond to incoming IMAC & Project requests from Group customers.
• Receive and respond to incoming requests and opportunities from Group customers.
• Liaise with all required parties, both internal and external, to ensure successful and timely delivery of customer requests.
• Technically vet requests and check for general accuracy in terms of any agreed SLA’s.
• Project management/co-ordination duties as required.
• Liaise with all required parties to ensure successful and timely IMAC completion.
• Communicate as required with all parties to provide updates throughout the IMAC process.
• Schedule engineers for IMAC & Project works.
• Ensure all Worksheets, Surveys and RAMS are sent to engineers.
• Request POs from Customers for all works requested by them to the Group.
• Document and forward POs to OM or CRD for invoicing.
• Provide written quotations to all customers on request.
• Provide administration & operational assistance to the CRD as required.
• Ensure all materials are ordered for work booked in a timely manner.
• Ensure all picklists are correct and sent to SLM in a timely manner.

KNOWLEDGE, SKILLS, AND QUALITIES:
• Strong verbal and written communication skills.
• Strong self-motivation.
• Ability to work alone and as part of a team when required.
• Flexible approach to working hours.
• Knowledge of IT and EPOS infrastructure and network infrastructures a benefit but not essential.
• Knowledge of IT and EPOS hardware and related peripherals a benefit but not essential.
• Sound knowledge and experience in use of usual IT applications (Outlook, Word, Excel Etc..).

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications, we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.