Service Coordinator / Call Scheduler / Service Desk Administrator

Service Coordinator / Call Scheduler / Service Desk Administrator

Looking for an experienced "Operations Administrator" who has previously coordinated service calls to a team of field-based Engineers / Technicians or similar remote staff.

You will be joining a team of 3 Office based staff, responsible for scheduling / allocation of all the field service maintenance visits / calls for the 15 permanent Field Service Engineers, and a team of trained sub-contractors, across the UK.

On average the team handles the allocation of 40-50 calls per day, these are mostly reactive maintenance, some planned preventative calls.

The role involves: scheduling the calls and maintenance visits, recording all the paperwork and following each call through to the accounts invoicing systems (they use a scheduling system, SAP and Excel - training on these systems will be given).

This is a full-time role, office based in Newbury, just off Hambridge Lane, working 9-5 Mon - Fri.
There is free car parking at the office.

Applicants for this role should have previous experience working in an office administration team, that allocate field service calls / arrange daily visits or similar routing / scheduling duties.

The salary will start off on £26 - £28000 depending on experience.