Service Controller

Pyramid8 have an exciting opportunity with a company based in Sherburn who specialise in Generator Repair, Installation and Maintenance. Due to growth, they are now looking for someone to join their Service team as a Service Controller.

As a Service Controller you will be responsible for:

• Taking calls from customers regarding the breakdown of back-up power systems
• Organising Engineers to attend customer's sites.
• Ensuring engineers are allocated correctly.
• Taking responsibility for work and ensuring all jobs are completed efficiently.
• Service administration.
• Responding to customer queries in a professional and timely manner.
• Working closely and supporting the sales team with their questions and requests.

To be considered for the role you must have:

• Previous experience working within customer service, administration, service delivery environment would be an advantage but is not essential.
• Able to maintain a high attention to detail in all tasks undertaken.
• Can demonstrate the ability to go the extra mile, to exceed expectations.
• An understanding of how to deal with difficult and/or upset customers.
• Excellent telephone manner.
• Excellent time management and personal organisational skills.
• Proficient at Microsoft Office.
• Ability to demonstrate effective interpersonal skills.

In return you will receive a basic salary of up to £23K plus commission which will depend on team performance. This is a permanent full-time position working Monday to Friday 8.30am - 5pm.