Service Contracts Administrator
Service Contracts Advisor
Salary up to £24K
Full-time
Hours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half)
On-site (near Hebden Bridge)
Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services to car and commercial vehicle workshops and dealerships throughout the UK.
They are looking for a data-driven person (Excel is a must) with excellent people skills.
Purpose of Role:
To maintain and manage service contracts for all customers from one item of
equipment at a site up to multi-national key account customers, providing excellent
customer service and administration.
Key Responsibilities:
- Review, amend and renew service contracts including purchase orders
- System data records administration
- Prepare new service contracts and/or quotations
- Promote additional value-added services provided by the company to build customer contract database
- Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers
- Provide internal key customer account support where applicable
- Maintain warranty dates periodically following the sale of new equipment, including the extended warranty process
- Resolve and close customer complaints applicable to your actions
Key Performance Indicators:
- Service contract database valuation
- Service contract lead generation, renewals and conversation rates
Qualifications & Requirements:
- Good working knowledge and experience of customer contracts database management (Excel)
- Customer focus attitude, with a polite and professional manner
- Strong attention to detail and accuracy
- Excellent levels of communication at all levels
- Financial awareness
- Works well in a team environment
- IT literacy
- 5 GCSE's including English and Mathematics
Required skills
- Contract services
Reference: 52445079
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