Service Co-Ordinator

Our fantastic client, who are renowned as one of Gloucestershire’s first security companies to support both commercial and residential properties, are recruiting for a Service Co-Ordinator to join their team in Barnwood on a permanent basis.

The successful candidate will work closely with the Service Manager and assist with the day-to-day running of the service department.

Responsibilities/Duties;

-To complete all engineer work schedules on service, small works & remedials.

-Liaising and scheduling appointments with customers

-Issuing of Sub- Contract work orders

-Pushing requests through to procurement for purchasing.

-Effective utilisation, efficiency, and productivity of the field engineers

-Escalate outstanding jobs ensuring all tasks are mitigated where applicable.

-Work with the service manager to identify upcoming risks and issues with future planned activities.

-Assist with asset management and warranty process.

-Assist with health and safety, quality, reporting, auditing, and admin.

-Answering calls & responding to email requests from clients.

-Actively update clients through weekly WIP reports.

Candidate Attributes;

-Excellent communication skills, written and over the phone.

-Good IT literacy and ability to use most standard Microsoft packages.

-Excellent organisational skills.

-Computer literate.

-Strong administrative background.

-Comfortable working within a team or on own initiative.

-Able to work under pressure in an ever-changing reactive environment.

Hours- Monday - Friday, 8:30am - 5pm

Salary- £26k per annum