Service Co-Ordinator

M&P Survey is currently looking for a Service Co-Ordinator to come and join our team based at our main office in Ellesmere Port. You will join us on a full time, permanent basis, and in return, you will receive a competitive salary of £26,000 per annum.

About the Company

M&P are a Leica Geosystems main UK dealer and part of the Hexagon group. We are a progressive company supplying survey solutions to civil engineering, construction and land surveying industries.

We specialise in bringing innovative technology to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV’S and total station solutions available to geospatial professionals.

About the Service Co-Ordinator role:

The Service Co-Ordinator is a key role within the Hexagon Geosystems organisation and in this position, you will provide a comprehensive, efficient, and courteous service to our customers as well as providing our external sales teams with administrative support, to improve efficiency that will ultimately drive service revenue growth.

Key responsibilities as ourService Co-Ordinator will include:

• To ensure that the average turn-around time is in line with company objectives.
• Produce estimates for repairs to customer equipment..
• Ensure that all estimates are followed up within 48 Hours and thereafter weekly.
• Work closely with the Workshop Supervisor to ensure smooth and efficient running of the service department.
• Working with other departments to ensure any problems/issues are dealt with quickly, efficiently and in a professional manner.
• Ordering and Stock control of spare parts and subcontract service.
• Work with the sales team to identify upselling opportunities, for example, when instruments come in without a current CCP.
• To understand our customer needs, maintain relationships and putting customers first.
• Manage a centralised inbox and ensure all customer emails are responded to in a timely manner.
• Create notifications, e-mail customer return authorisation notes and arrange courier to collect if requested.
• Maintain & manage customer expectations in line with capacity, stock lead times and planning schedule.
• Manage warranty claims, DOA and exchange process through the HGS service portal.
• Ensure that the status on each service job is correctly maintained so that the lead time can managed effectively and in line with customer expectations.
• Adhere to established processes and workflows and contribute towards continual improvement.

What we’re looking for in our Service Co-Ordinator:

• Ideally a proven track record of working in a fast-paced service environment.
• Strong communication (verbal and written).
• High degree of accuracy and attention to detail.
• Ability to work effectively and constructively in a team environment or independently. 
• Strong prioritisation skills and ability to manage conflicting demands.
• Ability to form strong relationships with internal and external stakeholders and represent the company professionally.
• Knowledge of SAP or Syrinx advantageous
• Knowledge of Salesforce is advantageous.
• Proficient in MS products, including Word, Excel and PowerPoint

To join us as our Service Co-Ordinator please click ‘apply’ today – we’d love to hear from you!