Service Assistant x 2

As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.

Salary: £11.50

Contract/duration: Mid May – 15 Sept 2024

Hours/working pattern/hours: Usual working pattern will be Friday to Monday, though at times we may ask you to work additional shifts. 

Working at the visitor hub at Pentire you’ll be part of a team of 12 working in both the Food & Beverage and the Visitor Welcome teams.

Its an exciting time for us as the visitor hub at Pentire opened in 2021 and we are steadily growing our visitor offer. This role will be key in providing excellent service for our visitors ensuring that everyone has a fantastic visit to Pentire.

Pentire is part of the North Cornwall property group, which stretches from Holywell (nr Newquay) to Morwenstow (nr Bude). At times there may be opportunity to work at some of our other sites, including, Holywell, Crantock, Carnewas at Bedruthan, Trevose Head, Boscastle and Sandymouth.

Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, promoting the work of the National Trust, assisting with summer family events, clearing tables in the café and cleaning the toilets at the end of the day. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. 

We'd love to hear from you if you are:

• customer focused with positive attitude

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills 

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.