Service Advisor

Service Advisor

Location: Reading
Salary: £27-29k Per Annum Basic (up to 33k+ OTE)
Hours: 40 Hours Per Week
Job Type: Full time
Contract Type: Permanent

Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships!

We are seeking a professional and experienced Service Advisor to join our Reading based Commercial Service Team. Ideally you will have some Customer Service Advisor experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry.

You will work Monday to Fridays (40 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.

Responsibilities:

• Deal with customer needs face-to-face and over the phone with a professional and friendly approach
• Work in Progress (WIP) control for the workshop
• MOT and service scheduling
• Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
• Clarify for the customer and workshop the basis for the repair - Retail / Warranty / Contract
• To promote additional workshop services/repairs where applicable
• To identify and add parts to WIPs
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
• To ensure parts are ordered/requisitioned once relevant authority is received
• Inform customer of outstanding campaigns and arrange for work to be completed
• To ensure customer reception area is maintained to a high professional standard at all times
• To order/ arrange sub-contract work
• To assist and develop parts sales with the objective of meeting relevant targets
• To cost completed work and raise invoices
• To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
• Build rapport with all staff and customers
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure up to date knowledge and training on all franchise requirements
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

The perfect candidate will have:

• Excellent customer service skills
• Excellent interpersonal, verbal and written communications skills
• Proven organisational and administration skills
• Proactive approach to work
• Able to work to deadlines
• Problem solving skills
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask both alone and part of a team

More about what Cordwallis Group can offer you:

• Multi manufacturer training programmes available - we will support you with your desired career progression level
• 30 Days Annual Leave including Bank Holidays
• Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
• Holiday + Purchase Scheme (up to 3 days available to purchase)
• Employer pension
• Free Class IV MOT per year
• Mental Health First Aiders
• Referral bonus if you introduce your technician friends (£1500!)
• Paternity pay - Full 2 weeks
• Corporate uniform provided
• Cycle to work scheme
• Free Parking on Site
• Working for a friendly family business!

Seeking a professional Service Advisor for our Reading Location

REF-213738