Service Advisor

Service Advisor- Hemel Hempstead- Salary £29K + Bonus

HTC has built its reputation through the region by providing excellent service to customers as well as industry leading DAF commercial vehicles. We believe this is a winning combination and this is backed up by the impressive growth in our operations over several years as both new and existing customers enjoy unrivalled levels of service from our service, DAF & all makes parts, and vehicle sales operations. We should be your first port-of-call for truck sales, service and all makes parts.

An excellent opportunity for an experienced Service Advisor to join HTC Group (DAF) Hemel Hempstead, You will be working as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.

Key duties and Responsibilities

• To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
• To greet customers in a friendly, professional and courteous manner.
• To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
• To give repair estimates and price quotations and offer repair suggestions.
• Register new vehicles
• Ensure invoices and taxing vehicles are completed accurately and on time.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
• Handle all internal and external customers and suppliers with courtesy.
• Adhere to Health & Safety Policies and Procedures at all times.

Preferred Qualifications and Experience:

• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Previous experience in a Parts or Service advisor role.
• You must be PC literate with a working knowledge of administration procedures.
• Have an understanding of the commercial vehicle after market operation

Hours 06.30am to 15.30pm Mon to Fri also 1 Saturday in 4 overtime

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