Service Advisor

Job Title: Service Advisor

Salary: £26,000 basic salary plus bonus - OTE £31,000 (Uncapped)

Hours: Monday to Friday 8:30am-5:30pm - NO weekends

Hawkfield Recruitment is recruiting for a Service Advisor for a family-owned dealer based in the Stourbridge area.

Our client is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We are recruiting for a Service Advisor for their busy dealership based in Stourbridge.

If you are looking for an exciting, rewarding and fulfilling long term career whilst working for a very well respected independent dealer group in the West Midlands then this could be the job for you.

A Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

The Service Advisor role requires someone who is well organised, has good attention to detail, is customer focused, and confident in speaking with people over the phone and face to face. Our client offers a friendly working environment and supporting team, along with progression opportunities.

Responsibilities of Service Advisor:

• Working alongside technicians to ensure the smooth running of the workshop
• Supporting the aftersales team
• Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and Email
• Loading the workshop diary
• Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
• Meeting and greeting the customer and identify customers additional needs
• Upselling additional products and services
• Keeping the customer up to date with the progress of their vehicle

Experience Required:

• Outgoing and friendly attitude
• Full UK Driving Licence
• 1 year’ experience in a similar role (Dealership or Independent Workshop)

Please know that once you have applied for the Service Advisor job, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.