Service Advisor

£25K - £30k basic | 47.5 hrs per week (Monday to Friday, 8am to 6pm. 1 in 3 Saturday’s 8am to 1pm) | 20 days holiday plus B/H | High Street Discounts | Service Advising | Prestige Vehicles | Warranty/repairs | Presentable | Organised | Commercially aware |

Our client is a family run independent prestige car dealership. They are now on the lookout for a for a driven, well organised Service Advisor to join their growing business.

If you have experience of working as a Service Advisor in a fast-paced environment and an understanding of the motor trade then this is the role for you.

Working within the aftersales team, you will be responsible for ensuring our clients servicing/repairs needs are met as well as maximising profit from all service works in line with company policy.

Duties (include but are not limited to)

• Taking service warranty bookings and inputting on system
• Greet customers, discuss, identify and progress routine service and repair requirements
• Promote the sale of service/accessories
• To ensure that maximum profit is achieved from all service works in accordance with company policy
• Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
• Ensure that service, repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers
• To issue repair orders to the workshop technicians adding any further information that may assist with repair
• To ensure that any delay in the completion of work is reported to the customer
• To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly
• Accept payments for work according to company policy
• To accurately cost all invoices for payment
• Ensure that all clerical functions within the Reception area are carried out in accordance with company policy
• To ensure price lists and charge out rates are kept up to date at all times
• To prepare and analyse job cards for work carried out under the terms of warranty
• Ensure that all warranty policies and procedures are adhered to

Person Specification:

• Experience in a Service Advisor role
• Have a proven track record of delivering outstanding customer service
• Knowledge of the Motor industry, parts and service
• Excellent communication and organisational skills
• Ability to communicate equally with mechanics, customers and senior management
• Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)

Driving Licence required: Yes

DBS/criminal records check to be carried out by employer: No

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.