Service Advisor / Customer Service - New Career. Toyota

Are you a customer focused individual who is currently seeking a new opportunity with a highly reputable organisation? Do you want to be a part of a well established company who truly values and invests in their staff?

Sounds like you? Keep reading....

Role info:

Customer Service Advisor
Nottingham
£28,255 (OTE circa £36,000)
Plus Discounts, Healthcare Plans, Pension Scheme, Plus other Benefits and Incentives

Who are we?

We have 170 years of successful international trade experience based on a spirit of innovation that still thrives within the organisation.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape Toyota is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

We are committed to building a diverse workforce and culture - everyone is welcome. You’ll develop your career with one of the world's most prestigious companies, learning alongside some of the industry’s best talent.

The Customer Service Advisor role:

As a Service Advisor, you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. This role will also require you to carry out and assist with duties within our Parts department.

As a Service Advisor, you are the principal point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers.

You will be quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

What you’ll do day to day:

+ Booking service and repair work and always ensuring workshop and parts availability
+ Keeping customers fully informed of progress and advise of extra work needed
+ Organising loan car bookings
+ Invoicing on time and accurately ensuring used warranty transactions are submitted and invoiced daily
+ Obtaining and processing payments according to Inchcape policy
+ Achieving hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
+ Maintaining accurate customer records on Kerridge & Dialog
+ Helping deliver balance scorecard results for department to meet Manufacturers expectations
+ Making telephone follow-up / Upsell / Progress calls
+ Converting as many inbound / outbound calls into bookings as possible

About you:

+ Effective communication skills
+ Commitment to delivering customer excellence
+ A good standard of verbal and numerical reasoning
+ Computer literacy
+ A keen eye for detail
+ Previous experience in a target driven role

What’s on Offer:

+ Enhanced family friendly policies, giving you more time to spend with your family
+ A minimum of 33 days annual leave (including bank holidays), rising with long service
+ Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team
+ We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face
+ From Apple to Asda and everything in between, we offer discounts that save you money every day
+ Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more
+ We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above
+ We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family
+ From gym discounts to cash healthcare plans, find everything you need to look after your health
+ Get a bike and or cycling gear at a significantly reduced price
+ Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives
+ We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR