Service Administrator

• Location: East Kilbride
• Job Type: Full-time
• Salary: £23,000 - £27,000

We are looking for a Service Administrator to provide exceptional administrative support within a local facilities and maintenance company. The successful candidate will be responsible for using scheduling software to manage tradesmen’s diaries, raising invoices, and handling customer queries confidently. This role is crucial for maintaining the smooth operation of the business and ensuring all administrative tasks are completed with professionalism.

• Effectively organise tradesmen’s diaries using scheduling software.
• Manage invoicing for completed works and handle the company’s mailbox, responding to customer queries in a timely manner.
• Answer the office telephone and source materials for various projects as needed.
• Ensure tradesmen have the necessary documents at the start and completion of works.
• Liaise with clients, insurance companies, and other third parties for relevant documents and information.
• Send detailed reports to customers and provide weekly company updates on social media platforms.
• Update spreadsheets with weekly hours worked by tradesmen and manage workflow spreadsheets.
• Arrange property access with tenants and owners, communicating confidently with external customers and tradesmen.
• Provide accurate quotes to customers.
• Demonstrate proficiency in Outlook, Excel, and adaptability to alternative software platforms.
• Understand the maintenance background to grasp the needs and operations of the business.

• Experience in a maintenance or property management environment is highly desirable.
• Proficiency in Outlook, Excel, and the ability to adapt to various software platforms.
• Strong communication skills with the ability to handle customer queries effectively.
• Capable of multitasking and prioritising in a fast-paced office environment.
• A proactive problem-solver with excellent organisational skills.

To apply for the Service Administrator position, please submit your CV here.

Good luck!