Service Administrator

Benefits:

• Paid extra day off for your birthday every year
• Early finish on Fridays
• Westfield Health Cashback Scheme including high street discount scheme
• Free parking

Are you an experienced administrator and looking for a new challenge? Elevation Recruitment are currently working with a leading Manufacturing company, based in Sheffield, in their search for a Service Administrator to support their team.

As Service Administrator, your duties and responsibilities will include:

• Dealing with general enquiries, including calls and emails, ensuring excellent customer service at all time
• Collaborate closely with cross-functional teams, including engineers, warehouse staff and customers, to develop and maintain installation schedules
• Communicate proactively with team members and stakeholders to ensure the correct kit is sent to site depending on circumstances
• Keep track of installation progress including raising quotes and charges for missed visits
• Liaise directly with customers to arrange an agreed time for visits, booking jobs for these on the internal system
• Managing diaries of the Engineers, providing guidance and full details of jobs
• Arrange jobs with subcontractors, checking invoices and disputing any incorrect charges
• Verify that pertinent documentation is dispatched to and received from the customer prior to commencing the task

Key skills of the Service Administrator:

• Experienced in administration and customer service in a fast-paced environment
• Attention to detail 
• Previous experience from Engineering or Manufacturing is preferred
• Strong communication skills both written and verbal

This is a fantastic role with grate benefits, if you think you’re the ideal Service Administrator, please get in touch!