Service Administrator

Posted 12 April by Henderson Brown Recruitment Ltd
Easy Apply
£26,000 - £29,000 per annum
Norwich , Norfolk
Permanent, full-time

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Posted by Henderson Brown Recruitment Ltd
Service Administrator

The role is full time Monday to Friday 7:30am-5pm plus Saturday morning every 1 in 3.

The Service Administrator plays a crucial role across the workshop and service teams. Instrumental in ensuring exceptional service, smooth operational flow, and efficient administration, this is a great opportunity for an experienced administrator with excellent attention to detail and multi-tasking skills.
You'll serve as a pivotal point of contact for our engineers, customers, and fellow managers, contributing significantly to the day-to-day workshop operations.

Responsibilities of Service Administrators include:
*Acting as a primary contact for external customer inquiries.
*Managing work bookings
*Coordinating with customers regarding additional work, updates, and job-related quotes.
*Notifying customers when machines are ready for collection.
*Ensuring all engineer paperwork, such as job cards, timesheets, and warranty documents, is completed accurately and promptly.
*Assisting the Service Manager in preparing invoices and credits.
*Regularly monitoring and controlling Work in Progress (WIP)
*Registering new machine warranties with suppliers upon collection or delivery.
*Engaging in activities related to machinery sales to enhance customer service.
*Processing paperwork promptly for accurate reporting.
*Supporting the smooth functioning of the service department as needed.

Experience required:
*Relevant experience as a Service Administrator (or similar) in a fast-paced dealership environment.
*Proficiency in handling warranty paperwork.
*Strong background in customer service.
*Excellent communication and engagement skills

In return for your hard work:
*An annual salary of £26,000-£29,0000 per annum (salaried role)
*An annual bonus (% of salary if annual targets are met)
*Seasonal bonus
*Continuous investment in your personal and professional growth, without the confines of a training budget.
*22 days annual leave plus bank holidays (increasing with length of service)
*Sick pay scheme
*Employee Assistance Programme

Reference: 52466869

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