Senior Recoveries Associate - Leeds

Exciting Opportunity: Senior Recoveries Associate in Leeds

About Engie

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

About the role

The purpose of this role is to be responsible for the management of overdue debt through the internal and external disconnections & legal processes.

ENGIE are recruiting for a Senior Recoveries Associate based in Leeds. This is a Permanent role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

Key Responsibilities

• Start of process by informing customers by letter of our intention to disconnect
• Quality checking of letters, PDV and warrant files and other general tasks as and when required.
• Liaise with the external agents on a daily basis if required
• Overseeing and managing the warrants process
• Assist in providing support to the Recoveries (Disconnections) team with complex queries
• To mentor/support and coach others within the Recoveries Team with any training / development areas
• Assigning of disconnection tickets and sharing out of daily workload amongst the team
• Moving accounts through the disconnections process efficiently
• Raising paperwork for payment plan requests and monitoring the payment plans

Key Requirements

• Ideally a period of practical experience working in a collections department.
• Preferable utility industry experience
• Experience in working in a collections team (preferably)
• Microsoft Office proficient
• Ability to handle difficult customers
• Ability to handle complex queries
• Team-work and ability to work with colleagues at all levels
• Knowledge of the energy industry is desirable

What benefits we offer?

Flexible Working
We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

Bonus Programme
We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

Life Assurance
We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

Income Protection
Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

Employer Pension Contribution
We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

Healthcare Cash Plan
Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

myENGIE
We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer
ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.