Senior Property Services Manager

Posted 10 April by Peter Alan
Competitive salary
Cardiff , South Glamorgan
Permanent, full-time
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Posted by Peter Alan


Job Description

Senior Property Services Manager

Overview:

As a Senior Property Services Manager within our Lettings Support Centre, you will be responsible for overseeing and leading multiple property management departments. Your role will focus on managing and optimising operational processes, ensuring exceptional customer service delivery, and driving performance excellence within a customer-focused environment.

Key Responsibilities:

Leadership and Team Management:
  • Mentor, motivate, and develop a team of direct reports, fostering a culture of excellence, collaboration, and continuous improvement.
  • Set clear objectives, provide guidance, and conduct regular reviews to drive high performance.


Operational Oversight:
  • Oversee and optimise operational processes to enhance efficiency and effectiveness.
  • Ensure compliance with company policies, legal regulations, and industry standards.
  • Implement best practices and innovative strategies to streamline workflows and enhance customer satisfaction.


Customer-Focused Approach:
  • Maintain a strong focus on delivering exceptional customer service standards.
  • Champion a customer-centric culture across all teams.


Performance Management:
  • Identify areas for improvement and develop action plans to enhance team and individual performance.


Collaboration and Communication:
  • Collaborate effectively with other departments, fostering cross-functional partnerships to ensure seamless operations and service delivery.
  • Communicate effectively with stakeholders, providing regular updates on team performance, challenges, and achievements.


Requirements:

Experience: Proven experience in a management role, preferably in a property management or lettings environment. Demonstrated experience in managing people and driving performance in a customer-focused setting is essential.

Leadership Skills: Strong leadership and managerial skills with a track record of developing and motivating high-performing teams.

Analytical Abilities: Strong analytical and problem-solving skills to assess performance metrics and make data-driven decisions.

Communication: Excellent communication and interpersonal skills, capable of engaging and collaborating with diverse teams and stakeholders.

Adaptability: Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities and situations.

Industry Knowledge: Sound knowledge of property management, administration, and regulatory requirements within the real estate industry.

About Our Company:

Peter Alan are a part of Connells Group and as one of the largest estate agents in Wales we have worked hard to continue our ethos of the company as set in 1965.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

EACS04445

Reference: 52452815

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