Senior Portfolio Manager

Are you an experienced Property Manager looking for an exciting opportunity to join an award-winning, family-run Estate Agency in Chelmsford, Essex?

About Us:

Our estate agency is renowned for its exceptional customer service and commitment to delivering outstanding results for our clients. As a family-run business, we value strong relationships and take pride in our reputation as a trusted and respected agency within the local community.

Join our dedicated team and play a pivotal role in our continued success as a leading lettings agency in Chelmsford, Essex.

SENIOR PORTFOLIO MANAGER JOB DESCRIPTION

· Day to day management of the Property Management department

· Supervision of the portfolio managers

·Onboarding and training new portfolio managers joining the team

· Supporting other portfolio managers and answering queries

· Ensuring compliance is 100% on Gas certs, EICR, EPC, HMO Licenses etc.

· First line complaint handling for the department

· Organising and delivering where appropriate, training for the department

· Point of contact with software suppliers

· Ensuring renewals are up to date

· Ensuring inspections are up to date

· Ensuring arrears are kept on top of and less than 10% of the portfolio

· Ensuring deposits are registered within the correct time frames

· Ensuring deposits returns are administered through depositary in a timely manner

· Contractor onboarding and ensuring they have the correct insurances

· Monitoring Fixflo and ensuring maintenance is dealt with in a timely manner

· Running the weekly property management meeting

· Attendance at the weekly management meeting

· Ensuring processes are followed by the team

· Reporting to the directors on team issues and performance

· Forward planning of staffing/resources as and when required

· Completing tasks allocated to the team by the directors

· Looking for opportunities to increase efficiency and profit

· Meetings with landlords as and when required

· Landlord retention across the portfolio

· Any other tasks as reasonably required by the business