Senior Neighbourhood Housing Officer

Job Title: Senior Neighbourhood Housing Officer
Location: Lambeth
Salary / Pay Rate: £26 P/H (Umbrella)
Job Type: Temporary

This is a part time role for 3 days a week, working: Tuesday, Wednesday and Thursday.

The Role:

• To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes.

• To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care.

• To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date.

• Tenancy Enforcement and non-compliance with tenancy terms and conditions

The Candidate:

• Holds a relevant professional qualification or is following a course of study leading to the above

• Experience of dealing with complex enquiries from tenants, leaseholders, members and internal and external partners

• Detailed knowledge and understanding of current issues facing social housing and London's local authorities.

How to Apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; .