Senior Housing Manager / Senior Housing Officer

Job Title: Senior Housing Manager

Location: Rudgeway, Bristol

Salary: £50,000 per annum

Job Type: Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion)

We're looking for an experienced social housing professional to take on a leadership role in our Housing Association.

The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation.

The Role:

• Lead and manage your team to deliver exceptional customer service to our residents
• Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction
• Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements
• Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support

What you will need to be successful:

• Significant experience working in social housing, including management of a variety of tenures
• Experience of line management/leadership
• An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements
• Knowledge of the legislative and regulatory framework underpinning the social housing sector

We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant.

We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups.

Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision.

Benefits:

• A great inclusive and values led culture that invests in your learning and development
• 25 days annual holiday rising to 30 days
• Paid day off for your birthday
• Optional one day volunteer leave
• Flexible working
• Access to training and career development through Elim Skills Academy
• Company pension
• Life Assurance
• Annual organisational performance bonus
• Health cash plan, including discounts to a wide range of shops and services.
• Free onsite car parking

Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us.

About Elim:

Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives'. This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester.

We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully:

C Customers First - Customers are at the heart of our services and decision making

A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will

R Results - We work hard and deliver great results for our customers and for Elim

E Everyone's view matters - We listen to understand, improve, and build our services

S Supportive - We tackle challenges head on and inspire each other to achieve our potential

How to apply:

For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim.

Closing Date: 9am, 13th May 2024

Interview Date: Interviews will be held until 17th May 2024.

Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.