Senior ER Advisor

Job Reference: /RR/26-03/1121/2

Job Title: Senior ER Advisor

Location: Ipswich

Salary: Competitive

Hours per week: Monday to Friday - 08:00 - 18:00 - 37.5 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for a Senior ER Advisor to join our passionate and driven team based at our Ipswich office.

To provide managers with expert, commercial and timely advice and guidance on ER Matters- supporting ER caseload to conclusion

Benefits

• Informal hybrid / flexible working arrangements
• 25 days holiday + bank holidays
• Free fruit in our offices
• Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
• Wide range of retail discounts
• Regular social and charity events held in our offices
• Get involved in charity events in the local community

Wellbeing

• Discounted gym membership
• Eye test £25 voucher and up to £100 towards glasses
• Join our Cycle to Work scheme via salary sacrifice
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
• Access to internal Mental Health First Aiders

Career development and recognition

• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for
• Opportunity to win monthly Atalian Servest Superstar Awards
• Long service awards

Key Responsibilities:

Functional

• To own a caseload of ER cases, providing managers advice and guidance and pushing for case conclusion in a timely manner
• To actively manage and escalate ‘aged cases’
• To ensure decisions reached by managers are sound and risks are mitigated where possible.
• To coach managers through the management of ER cases
• To provide active monitoring, control, and escalation on suspension cases to keep suspension costs to a minimum.
• To support managers with high risk OH referrals ensuring the necessary questions are asked and advice sought
• To support managers drafting letter (i.e., invitations and outcomes)
• Supporting the ER Partners, Strategic HR Business Partners, HR & Training Managers with MI- pulling reports, compiling graphs and showing trends
• To attend weekly/bi-weekly quarterly meetings on ER Cases and ER risk where necessary
• To ensure the case management system is up to date and accurate at all times
• To have good knowledge of the business areas in remit
• To act as cover for colleagues in other business areas as and when required

General

• Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
• Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
• Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
• Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the MyER Function in the People Team reporting into them.
• Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.

About You:

• Applicants must have the right to work in the UK

Necessary

• L5 CIPD or working towards
• Experience working within Employee Relations/ Employment Legal

Desirable

• Experience of working within a shared service HR delivery
• Experience utilising a Case Management Tool
• Power BI knowledge and experience- how to operate, analyse, and drill down on PowerBI MI

Core Expectations

• Show flexibility in working arrangements to ensure that a high level of service is delivered.
• Self-motivated and able to work effectively in a fast-paced environment.
• Have a positive and focused attitude when dealing with all colleagues.
• Be able to take personal responsibility.
• Have a flexible and positive attitude towards work.
• Be keen to continuously improve own learning and development.
• Support and embed the UK & Ireland group’s corporate values.

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://b/form/f3343c912a8643b69cfdc89dc2bbba8f