Senior Digital Consultant
Posted 15 April by
eFinancialCareers
The opportunity: Our People & Organisational Performance practice delivers effective and innovative digital learning solutions all around the world that accelerate results by powering people and organisations to think and behave differently. We work with clients to design, deliver and implement learning experiences that make a difference to the business, customer and people.
Senior Digital Consultants work as part of a talented, collaborative team delivering amazing learning solutions from analysis and design build and evaluation. They take a key and prominent role in stakeholder engagement throughout all projects to shape the solution using their ability to confidently communicate best practices and extensive knowledge of digital learning methods.
We love what we do just as much as our clients do. We celebrate success together and work tirelessly to deliver fantastic learning solutions in Customer Experience, Contact Centre Operations and Transformation.
We work with such a fantastic range of clients across various sectors from Retail to Travel, Hospitality to Utility Providers and Government Sectors to Financial Services. As you can see there is certainly a variety and whilst as a brand we specialise in Contact Centre learning we are certainly not limited to this.
We accelerate performance across five specialisms:
- People
- Leaders
- Experts
- Change
- Organisation
You will:
- Take ownership of projects from start to finish. Including initial scoping, storyboarding, design and build. Collaborating closely with stakeholders throughout to ensure key learning objectives are met
- Perform learning discoveries, scope projects, and evaluate existing content to identify the most appropriate learning approach and content to support performance-based learning solutions
- Designing engaging, innovative, memorable learning experiences for our people that have a direct correlation to business strategy and metrics and are designed with the learner and customer in mind.
- Design exceptional digital interventions based on the needs of the client organisation and the learners whether these be compliance, product, processes and systems.
- You will build strong relationships with stakeholders both internally and with our clients
- You will ensure your investment delivers measurable business real results
- Identify learning and development needs within our client organisation through role analysis, meetings and consultation with business managers and key stakeholders
- Work in a team to produce award-winning programmes that hit the mark for various levels of employees e.g. Senior Leaders and Team Managers; as well as front line employees of all ages.
- Develop effective programmes that inspire, motivate and change behaviours for lasting results.
- Keep up to date with industry developments by reading blogs, attending events, joining webinars etc.
- Contribute to the team's thought leadership in the world of modern L&D.
- Keep up to date on latest design and L&D trends and methodologies
- You will be an ambassador of using cutting edge technology to deliver development solutions in order to create award winning solutions.
- Contribute to the overall strategic vision and work to develop business improvement plans, enhance marketing, offer in-depth thought leadership and support Client Solutions.
Reference: 52480237
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