Senior Customer Success Manager

Senior Customer Success Manager

Adtech

Pisa/ Hybrid

Up to 45k EUR+20% bonus

We're working with a leading innovator in the programmatic advertising space, partnering with industry giants to empower publishers and brands.

Following significant success, the company is scaling nationally and internationally and seeks a Senior Customer Success Manager to join their Supply Customer Success team. In this role, you will oversee the entire post-sale process, including onboarding, ramp-up, troubleshooting, regular check-ins, and performance analyses.

The Role

• Oversee onboarding and maintain strong relationships with top-tier publishers.
• Strategically manage high-spend and high-potential publishing businesses in EMEA.
• Identify and present new revenue opportunities and lead client strategy meetings.
• Troubleshoot programmatic integrations.
• Coordinate with the CSM and Sales Team to ensure a unified market approach.

The Requirements

• Adtech background (DSP or SPP)
• Proven success managing relationships with top-tier publishers.
• Demonstrated track record of impacting business growth.
• Analytical mindset, excellent client manner, and ability to build relationships.
• Strong knowledge of programmatic integrations.
• Experience with CRM systems.
• C1 English proficiency (additional languages a plus).

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.