Senior Customer Coordinator

The Company:

A hugely prestigious business, steeped in history with an enviable reputation. They pride themselve on offering a range of high end products to their clients which far surpass their competition, both in quality and service excellence. the role is fully office based on site in Princes Risborough, HP27.

The Role:

We are looking for someone to be the integral link between the Production Team and the Sales Teams, who then manage customer orders.

You will work closely with internal stakeholders, Project Managers and manufacturing partners to ensure the timely manufacture and dispatch of customer orders. You will perform various coordinating tasks along with administrative duties, like maintaining documentation, order creation and query investigations. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate across our internal teams to deliver results on deadlines.

Ultimately, your role is to ensure that all Customer projects are completed on time and meet high quality standards.

Responsibilities

• Coordinate activities, resources and information between the manufacturing operation and external manufacturing partners.
• Create projects into trackable actions and set timeframes
• Liaise with internal clients to identify and define requirements, scope and objectives
• Assign tasks to internal teams and assist with schedule management through to the point of delivery
• Make sure that internal clients’ needs are met as projects evolve
• Monitor progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Work with the production and sales admin teams to overcome any challenges

Requirements and skills

• Proven work experience in a similar role.
• Ideally able to prepare and interpret flowcharts, schedules and step-by-step action plans.
• Solid organisational skills, including multitasking and time-management.