Senior Claims Handler

Posted 26 March by Day Webster
Easy Apply
£30,000 - £40,000 per annum
Chafford Hundred , Essex
Permanent, full-time

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Posted by Day Webster

John Williams are proud to have partnered with one of the largest insurance groups in the world and one of the largest employee-owned business in the UK in their search for a Senior Claims Handler to join their corporate and commercial team in Essex.

As the Senior Claims Handler, you will be responsible for the pro-active management of all claims from cradle to grave, whilst always aware of the Client’s needs throughout the process. Sitting within the team of 5 you’ll be able to coach and develop your team members along the way sharing your knowledge. You’ll be working with our London VIP clients so having experience in private clients and high net worth is essential for this role.

Responsibilities:
  • Ensuring exceptional claim service is delivered to every client.
  • Attendance at client’s premises following large or complex losses and providing assistance to investigate any case law / relevant facts which aide satisfactory settlement and conclusion.
  • Building and developing close working relationships with Clients and Account Executives and Handlers and each of our partners, including Insurers and Loss Adjusters/Suppliers.
  • Maintaining an open ’early warning’ culture ensuring that issues / potential E&O’s are identified and addressed at an early stage.
  • Communication – ensuring that there are clear lines of communication throughout the Client servicing team and sharing all relevant information with Account Executives and Account Handlers.
  • Reviewing and if necessary challenging Insurer decisions on liability.
  • Providing mentoring and coaching to the claims team and wider division
Skills & Qualifications:
  • Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.
  • Must have a minimum of 3 years claims experience in household/property.
  • Must have a working knowledge of dealing with private clients and high net worth clients.
  • Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points.
  • GCSE Maths and English (or equivalent).
  • Cert CII (desirable for this role).
  • Good level of technical insurance skills, to be assessed by regular in-house testing.
  • Good negotiation and broking skills


If you would like to learn more about this opportunity, you can reach me on /

Reference: 52378387

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