Senior Claims Advocate - First Party Claims

Senior Claims Advocate - Terrorism/Global Property

Can you bring proven expertise in handling a sophisticated portfolio of First Party claims ? Do you have a desire to become exposed to new classes of business such as Terrorism, Political Violence and associated classes in the Crisis Management space ? If so, then we'd love to hear from you in connection with this exciting hybrid role with the flexibility to work both virtually and from our London or Chelmsford office

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this Senior Claims Advocate role you will be primarily responsible for management of the strategy, process and successful outcome across a portfolio of global First Party claims. Daily responsibilities will include:

• Provision of advice and guidance on coverage and perform analysis of coverage-related issues for clients and network to facilitate the settlement and conclusion of claims in conjunction with the  claims leader.
• Liaison with product specific client/market teams in reviewing claims and policy wordings for renewals and new business propositions.
• Management of the end to end claims process in conjunction with the broader team and our outsource provider
• Carefully handle the claims negotiation process with clients, underwriters and or their appointed legal representatives
• Facilitate the resolution of any outstanding coverage issues
• Be able to proactively anticipate and present to clients the best strategy to resolve the claim
• Coordinate discussions and, where appropriate, meetings to ensure outstanding levels of communication between the client, underwriter and their representatives concerning the proposed settlement.

How this opportunity is different

Our Crisis Management team, which is an integral part of our Property, Casualty and Crisis Management claims offering within Aon’s Global Broking Centre,  is expanding and we are looking to recruit a Senior Claims Advocate with a focus on Terrorism and broader Political Violence products. Experience in Global property claims would be advantageous, along with a desire to develop and expand your knowledge of this growing portfolio.

This is an outstanding opportunity to bring your technical skills to Aon and work within a highly, welcoming, collaborative and supportive team who all are driven to secure the best possible claims outcomes for their clients.

Skills and experience that will lead to success

• Experience in managing a varied portfolio of Global First Party claims
• Knowledge of or a desire to embrace broader risks, such as Terrorism, Political Violence , K&R,  Product Recall
• Experience of dealing direct with clients and/or insurers
• Understanding and experience in handling claims within the London Marketplace and the relevant processes, procedures and systems
• Demonstrable negotiation skills
• Strong interpersonal skills

How we support our colleagues

• In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
• Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
• We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on 
• Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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