Secretarial Services Manager

THE DETAILS

Job Title: Secretarial Services Manager

Location: Birmingham/ Exeter/ Manchester

Salary: £50,000

Hybrid: Yes - 3 in and 2 from home

Holidays: 25 days + bank holiday

Perks: Option to buy and sell holiday, Vitality

(free apple watch, free cinema tickets and restaurant vouchers)

THE COMPANY

This international law firm provides an inclusive and exciting work environment for its employees. Having been established for nearly 240 years, they now have over 170 partners and remain a well-respected firm, leading the way by solidly embedding their culture into the way they work. The office is made up of a lovely and supportive team. With monthly breakfasts, office drinks and pizzas, this is an office where you can work hard, and enjoy the rewards.

THE ROLE

To manage ASSMs across all regional and London offices. You will be based in one office, but will travel once or twice a month to the other offices for reviews.

Strategic

• Understanding key business challenges working closely with HR Managers, Office Managers, DPC Manager and business support functions
• Seeking opportunities and support from all offices to leverage the Apprenticeship Scheme for secretarial roles
• Understanding and analysing strategic business requirements
• Identifying efficiencies and potential savings in relation to overall secretarial costs
• Championing changes as directed within the firm's management.
• Reinforcing the importance of each role in the national team of PAs
• Taking responsibility for attracting and retaining secretarial services talent

Operational

• Direct line management of ASSMs coaching and supporting their development.
• Provide a point of escalation for ASSMs on all people-related issues
• Take responsibility for overall performance/market salary reviews
• Take proactive steps to address any concerns regarding the morale and wellbeing of PAs in the department(s)/office
• Work with L&D to ensure the framework of Learning & Development for the PA function meets the practice area/firm needs
• Support ASSMs to manage check-ins, three month and probationary reviews
• Manage secretarial capacity and utilisation encouraging teamworking and flexibility and agility in resource management
• Provide a point of escalation for Heads of Section and Office Managers on any secretarial issues arising within the department(s)/office
• Oversee the induction of all new PAs to the department(s)/office

THE IDEAL CANDIDATE

• Previous Secretarial Services Manager experience desired
• Experience with salary reviews.
• Determined and results driven
• Strong presentation, communication and interpersonal skills
• Project and change management experience desirable
• Proven persuasive, influencing and negotiation skills
• Excellent people management skills and ability to build relationships at all levels
• Strong business acumen and analytical skills
• Ability to remain objective and professional at all times
• Ability to gain trust and confidence of client groups
• Ability to cope with pressure and conflicting demands on time and work under pressure to tight deadlines

If you are interested in this role please contact me on or